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Return & Exchange


At Japanichi Shop, we are committed to offer our customers the best service possible, with the best quality items, shipped in the best manner. Of course, sometimes things may not always go as planned. So if you happen to receive an incorrect item(s) shipped, we would be glad to offer you a replacement. All we ask is that you return the item back to us in its original packaging, and make sure that the item is in the same condition. Returns must be made within seven (7) working days of receipt. Also, we will refund you the shipping cost. It is our hope that this will enable you to have a pleasant shopping experience and of course for you to return as our loyal customer! :)

Please note that we reserve the right to refuse an exchange if the item(s) are returned in a non-saleable condition or have been used or are damaged. 

How do I return a purchase?

Please email to us at stating clearly:

  1. your name
  2. contact details
  3. your order ID
  4. photo of specific item(s) that you wish to return

We will issue you an acknowledgement email with details of how you can return the item. Once we have received the item, we shall inform you and proceed with the delivery of your order.