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FREE LOCAL SHIPPING

Enjoy our free shipping privilege with no minimum purchase required. No Promo code.

LOW INTERNATIONAL SHIPPING RATES

Fully insured, worry-free and fast delivery to your doorstep.

100% AUTHENTICITY GUARANTEED

Shop with confidence! We import directly from Japan.

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FAQ

SHOPPING GUIDE:

Yes, Japanichi Shop would require you to register with us before any purchase can be made. Registration is easy and free of charge.
You can simply click Register" at the top of the page. Or click here to register.
Sign up with www.japanichi.com.ph to enjoy personalized services.

  • Reward Points
  • Express checkout
  • Online order status
  • Birthday Voucher
  • Exclusive emails on new arrivals and promotions updates

You can click here if you have forgotten your password.Alternatively, simply key in your email address used to register with us.
Simply sign-in to your account and you are able to change/update your profile.
Type in your code under "Discount Voucher:" when you check out. The price differences will be updated when you review your order.
If you place an order for a product which is temporarily out of stock or a certain product suddenly becomes unavailable.
Japanichi will contact you to notify you of the backorder. When the item is back in stock, we will ship your backorder immediately at no additional cost or we can arrange for a change of item or a refund.
Merchandise on backorder is temporarily out of stock. Any merchandise that are in stock will ship at the time the order is processed. Any merchandise on backorder will be shipped at no additional shipping & handling charge when it becomes available. You will not be charged for any merchandise on backorder until it ships.
We will notify you thru SMS or Email regarding the arrival of your backorder. If you cannot wait for that certain item(s), we will refund your payment for that backorder or we can arrange for a change of item or a refund.
Please contact us as we may be able to special order the item for you.
 

PAYMENT:

  • Local bank deposit (BPI, BDO, Metrobank)
  • Gcash
  • Smart Money
  • Major Credit cards (Visa, Mastercard, American Express, Discover Network)
  • Paypal
  • Money Remittance (Western Union, Palawan Express, M. Lhuiller, Cebuana Lhuiller and LBC Padala)

For more details, click here.

No service fee for payment sent using Paypal and Credit Cards.
However, there’s a service charge if you choose Local Bank Deposit, Gcash, Smartmoney and Money Remittance as your mode of payment. Please check their website to know their service rate.
Please note that any service fees charged by banks, Gcash, Smartmoney and Money Remittance Center will be shouldered by the buyer. We must receive the total amount indicated in your invoice.
When you make a purchase on www.japanichi.com.ph using a non-PH bank account, your bank may charge an international transaction fee. This is not a charge imposed by us, and is unfortunately out of our control.
Yes it has. However, we will be in contact to verify your payment details before the order can be fully processed.
It takes 1 hour to 24 hours to get your payment verified.
However, payments sent thru Money Remittance Center will take 1-3 days for us to verify your payment even if you have already sent us the control number. If you are in a rush, please select other payment option.
 

DELIVERY:

Shipping is FREE on all orders within Philippines through Philfox Courier. No minimum order, No special discount codes!
We offer FREE WORLDWIDE DELIVERY for purchase of Php 20,000 / US$450 and above using Express Mail Service (EMS). For further details, please click here.
Our order processing time is between 1 - 2 working days after payment is received. 3-7 days for International delivery.
We process and mail orders everyday from Monday - Saturday.
You will receive an email notification once your order is shipped.
You will receive a text or email notification including your tracking number. You may also log in and click “My Account” tab for your order status.
It takes 1-3 business days to deliver your orders. For international delivery, it will take 3-10 days.
Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation details (tracking number). If 48 hours have passed and you're still unable to track your order, please click here for our courier's customer service hotline.
http://philfoxcourier.com/index/contactus
We are very sorry but we cannot take requests for us to use a different courier aside from Philfox courier
Yes, you can. You can add a different delivery address during checkout. Click on the 'Add a new address' link to enter the delivery address, and select it for your order.
Yes, you may order online just like usual and we will ship your order to the local delivery address specified with no extra charge.
 

ORDER INFORMATION:

Your order cannot be cancelled once it has been placed.
Changes can only be made within 8 hours of placing the order. No changes can be made after this period. We advise everyone that you must check your order summary before checking out to avoid inconvenience.
 

RETURNS & EXCHANGE:

If the package you received was not what you ordered, please accept our apologies. Leave the packaging intact, contact us immediately and we will rectify the situation.
You have 7 days to return an order. Please contact us first before posting back to us.
The costs of return postage will be at our expense.
Refunds or exchanges will be made to you within 14 days of receipt of the returned goods, provided you have followed all of the procedures and time frames set out in our Returns & Exchange Policy.
 

GENERAL INFORMATION:

We are based in Valenzuela, Philippines and Nagoya, Japan.
We do not have a physical retail outlet at the moment. All products are available only on our online store.
We will adjust our prices in response to supplier’s price adjustment and currency rate of Japanese yen. We will not refund the differences.
Our website utilizes SSL (Secure Sockets Layer) technology to protect your personal information, including credit card numbers. SSL is used in order to encrypt all personal information, including your name, address and credit card number, so that it cannot be read while being transferred from your web browser to our website. All pages that require our customers to enter sensitive information are protected with SSL. Other pages that do not require you to enter personal information do not need to be protected.
When you are entering your credit card details, you will know if the website is in the secure mode once you see a “padlock” icon at the bottom of your web browser or on the address bar.
Our overhead costs are low since we are an online store, but the main reason for our low prices is NO middlemen… We are DIRECT importer. We personally buy our products in Japan.